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Our Guarantee to You
The Sleep Clinic Services Best Care and Best Value Promise:
Don't become just another CPAP owner! Instead, let us take care of your diagnosis and treatment - so you can become a successfully treated patient enjoying dramatically improved sleep, health and quality of life.
What makes Sleep Clinic Services different?
Sleep Clinic Services is the only sleep healthcare provider in Australia which GUARANTEES effective treatment of moderate to severe sleep apnoea via Positive Airway Pressurisation therapy. If a different treatment or therapy is required, we will introduce you to expert dentists if oral appliance therapy (OAT) is prescribed, or to a specialist surgeon if surgical intervention is required.
SCS' treatment procedures have been recognised as ‘world best practice’ and as a result, we have achieved accreditation as Level 1 (highest level) Training Providers to The Royal Australian College of General Practitioners. We're also the winner of the Award For Excellence in the Professional Services Category.
At SCS, we are not mere merchants who simply sell CPAP units, then provide little or no follow-up care and support. We have cared for thousands of patients, all around Australia, and we know our approach delivers treatment success rates almost double what our competitors achieve.
So, if you want effective treatment rather than just a piece of therapeutic equipment gathering dust, we really are the best people to speak with.
READ WHAT OTHER PATIENTS THINK:
Joe Condon - "My Sleep Therapist provided excellent follow-up service."
Shane Alexander - "You guys far surpass the competition."
Michael Hicks - "You literally saved my life!"
Our Method - Personal, Professional, Ongoing Care:
A caring professional Sleep Therapist will be personally responsible for your care and treatment. To them, you're not just a 'case' or a customer. You will be someone they
personally care about. (It makes a huge difference!)
Our highly trained professional Sleep Therapists are real people, living and working here in Australia who are dedicated to improving the sleep health and well being of their patients.
Your Sleep Therapist will help you at every stage along the 'patient pathway' for as far as you need to remain on treatment. From organising your home sleep study, organising the Medicare rebate, liaising with an independent Sleep Scientist, and specialist Sleep Physician, to ensure your diagnosis is accurate. Right through to making sure your treatment is effective (either overseen by your Sleep Therapist, expert dentists or ENT Surgeons).
If you choose to have your Sleep Therapist care for you, you'll be supported for the life of your 'patient pathway.' You’ll receive frequent, regular contact for adjustments and problem solving for as long as necessary. (A month is usually more than enough time to sort out any issues.)
Ongoing Care For Life:
After your initial support period (approximately 4 weeks) your Sleep Therapist will stay in touch regularly to ensure that you remain comfortable and enjoying the benefits of treatment. Your Sleep Therapist remains available if you need help at any time - 24/7.
This concentrated one-on-one attention and expert personal support means you enjoy the highest likelihood of successful treatment of any sleep disorder you might have. Without this proactive support, many apnoea sufferers are not successfully treated for their condition. Our ongoing care ensures your treatment is effective and beneficial.
Ongoing care for the life of your CPAP unit:
To ensure you remain compliant and effectively treated, SCS will also regularly check the health of your CPAP unit and consumables. Merchants might send you a ‘newsletter’ or flyer, but at Sleep Clinic Services we stand proud as the only sleep therapy provider that reaches out to you personally to check how things are going.
We'll do regular maintenance checks with you to ensure your treatment remains effective. Your Sleep Therapist will keep working with you until the best possible result is achieved - or we will refer you to experts in other fields such as an ENT Surgeon or an OAT Dentist if this will help. And, of course, if you ever have any questions or need any help, you can always call or text your Sleep Therapist. If they're not available when you call, leave a message and they WILL get back to you ASAP.
Our unique, industry-leading 5 point guarantee means you can count on the best care AND the best value service.
1. Best Price Guarantee:
If you find the same product or service at a lower price anytime within a month of your treatment or purchase, we guarantee to refund the difference PLUS an extra 5%. You simply can’t lose by dealing with Sleep Clinic Services.
2. Satisfaction Guarantee:
We promise you will enjoy dramatically improved sleep and your diagnosed sleep disordered breathing conditions will be eliminated or dramatically reduced. If this is not the case by the end of the first month, we will buy your CPAP unit back from you at the full price you paid for it, plus any return postage expenses. We will never just sell something to you and then forget about you.
3. Local Specialists Guarantee:
We promise to use only Australian Based specialist Sleep Physicians to do the analysis of your sleep study data. We're a proudly Australian company, and so keep all jobs in Australia, rather than outsourcing overseas.
4. Legandary Care For The Life of Your Treatment Guarantee:
You will never be thought of as a ‘case’ or a number. Your Sleep Therapist will provide proactive and personal care for you for the life of your treatment. Legendary patient care is our standard.
5. Improved Sleep, Health, and Well Being Guarantee:
Our goal is to do much more for you than simply provide a sleep study or CPAP machine. Our overall goal is to help you enjoy better health, wellbeing and relationships.
Snoring and sleep apnoea should be treated; not tolerated. Contact us today and start living a healthier quality of life.
READ WHAT OTHER PATIENTS THINK:
Elizabeth Hall - "I decided it was time to get serious about my health"
Jim Goldring - "I was going for periods of up to 1min 17secs without breathing!"
Belinda Skinner - "The results of my home sleep study were very prompt and explained in great detail"
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